Our soft toys are handmade, hence, we strongly recommend washing by
hands only. We have a brief blog for more information on soft toy care and the washing process - Read More

We do not accept any customization requests for the time being.

We are happy to solve your queries relating to the order. Please drop us
an email at info@eddieteddie.com  with your order ID for a quick
response.

We process your order within 48-72 hours after we receive it. Our handmade toys take 3 to 4 days in making. Hence, you can expect your cuddle buddies in 7 to 10 business days.

For cancellations, email us your order ID within 24 hours of placing the order. Any cancellation is not accepted once the order is shipped.

We do not accept returns unless the toy is damaged.

You can reach us via email (info@eddieteddie.com) only if the stitches are open or the plushie
is torn. We request you to attach valid photographs/videos to process your return faster.

Refer to our return policy for more details. Read More

No. We accept online payments only. 

As of now, we don't provide international shipping. However, the plan is in process for our beloved customers.

Yes. The only difference is that Pet toys come with a squeaker which can be removed with a note in the order cart or an email with your requirement.